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Resource Development Manager

Riverstone Logistics
Charlotte None None

Company Overview 

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories.

RLX provides final mile deliveries through dedicated and network models for various clients in over 23 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 550 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.


Position Summary  

The Manager of Resource Development & Startup manages and deploys the motor carrier contractors. This position negotiates the carrier rates and also handles day to day escalations. This position requires experience with being a liaison with local clients. This position provides vision and leadership in long-range planning to ensure the continuity of the company. This position requires proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. 



Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

  • Manage the full scope of Resource Development 

  • Deploy and manage the motor carriers for the Resource Account and Development 

  • Liaison with local clients and manage multiple locations 

  • Handle weekly carrier settlements 

  • Resolve escalations from the clients in a timely manner and professionally to ensure the client’s satisfaction 

  • Actively recruit new motor carrier teams and negotiate the carrier rates. 

  • Develop forms, tools, reporting, and processes to increase company efficiency and risk management 

  • Develop Company Processes for new accounts 

  • Oversee Operations converting to a dedicated client  

  • Providing vision regarding overall success and health of the company 

  • Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws 

  • Effectively managing through clear, direct, consistent, and respectful communication  

  • Establishing organizational goals and objectives  

  • Fostering a success-oriented, accountable environment within the Company 

  • Responsible for oversight of Assistant Managers 

  • Responsible weekly invoicing and settlements 

  • Manage up to 4 direct reports (punctuality, performance, PTO, discipline, coaching, etc.) 

  • Determine pay and scheduling for the team  

  • Manage logistics services 

  • Performing other duties as assigned  

  • Travel requirement: 40-60% 


Minimum Qualifications (Knowledge, Skills, and Abilities) 

  • Must have a college degree or equivalent experience  

  • Minimum 3 or more years in logistics management 

  • Account management of greater than 10 million dollars 

  • P&L experience 

  • Minimum 2 years of liaison experience with clients 

  • Minimum 2 years of operations experience 

  • Minimum 1 year of contract motor carriers management 

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software 

  • Ability to inspire and motivate others to perform well, and accept feedback from others; delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities 

  • Comprehensive knowledge of industry and industry-related trends and forecasts 

  • Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information 

  • Speak clearly and persuasively in positive or negative situations 

  • Willingness to explore ways to improve and promote quality; demonstrate accuracy and thoroughness; and maintain compliance with legal and regulatory aspects 

  • Observe safety and security procedures and use equipment and materials properly. 

  • Ability to multi-task and work in a fast-paced office setting  

  • Understanding of how to develop and implement business strategies through knowledge of company history, culture, identity and goals 


Preferred Qualifications (Knowledge, Skills, and Abilities) 

  • 3 or more years in the last mile delivery 

  • Knowledge of appliances and furniture assembly and delivery is a plus 

  • Experience in a start up organization is a plus 


Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.  



This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 


The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. 

This job is closed.