Employee Relations Manager

Position Summary

The Employee Relations Manager will lead a team of Employee Relations Specialists and will serve as a partner to business leaders and employees in the administration and application of all workplace related policies and procedures. This role also involves handling employee grievances, ensuring compliance with labor laws, and developing processes to enhance employee satisfaction and retention. The Employee Relations Manager position is an in-office position based at our corporate office in Charlotte, NC, Ballantyne area. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Serves as the primary point of contact for employee relations issues, providing guidance and support to managers and employees.
• Acts as an advisor to field and corporate leaders and employees on personnel matters, including but not limited to employee relations, leaves of absences, benefits, requests for accommodations, and EEO/Human Resources compliance matters and processes. 
• Supervises a team of Employee Relations Specialists and provides oversight and direction of day-to-day tasks.
• Manages day-to-day administration of the human capital ticketing system.
• Conducts internal investigations, employee disciplinary meetings, and terminations.
• Use independent judgment to create accurate written reports based upon findings.
• Monitors the work of the Employee Relations Specialists and provides feedback on areas of improvement in their performance.
• Reviews and interprets policies and procedures relating to employees and employment matters.
• Consults with legal counsel on employment related matters.
• Administers the company’s performance management process.
• Conducts field/site visits as assigned for investigations, human capital program administration and special projects. 
• Maintains up to date awareness of industry trends, best practices, regulatory compliance and employment law.
• Up to 25% travel by automobile, air, or rail to company sites upon request and approval. 
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in human resources, business administration, or related field required.
• Two (2)+ years of experience in a supervisory/managerial role.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to lead and inspire a team, fostering a collaborative and high-performing work environment.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS, talent management systems and onboarding systems.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel. 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Final round candidates will be required to complete and submit a writing sample based upon a hypothetical scenario provided by the hiring team.