General Manager, Logistics

Company Overview 

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories.

RLX provides final mile deliveries through dedicated and network models for various clients in over 23 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 550 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary  

The General Manager, Operations will oversee the management of a client-based operation.  This position will achieve optimum labor and the least amount of overhead and resource costs. They will oversee maximum efficiency in the design and output of processes and teams. This position will ensure deliverables operate at levels that meet customers' needs and established financial benchmarks. They will formulate and recommend policies and programs that guide the company in maintaining, retaining, and growing its competitive position and profitability. They will direct activities so that approved deliverables are completed on schedule and within quality standards and cost objectives.  

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Providing day-to-day leadership and management reflecting the core values of the company 

• Managing District Managers and Warehouse Managers to ensure deliverables are achieved in a timely and cost-effective manner  

• Execution of deliverables to achieve and meet business goals and objectives, contributing towards profitability. 

• Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company 

• Executing the development, communication, and implementation of effective growth strategies and processes 

• Fostering a success-oriented, accountable environment within the Company  

• Representing the firm by maintaining relationships with clients and ensuring contractual and ongoing relationships.   

• Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize production and preserved 

• Developing, monitoring, and reporting operating costs within functional areas; alerting the Regional Vice President of cost and labor overrun; recommending and implementing solutions to problems. 

• Ensuring deliverables are made according to needs, specifications, and quality standards  

• Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner 

• Managing and maintaining effectively budget and controls expenses  

• Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies 

• Keeping up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance, and WMS experience  

• Manage logistics services 

• Performing other work-related duties as assigned 

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• Bachelor's degree in a relevant field of study, or equivalent combination of education and experience 

• 7 or more years of industry experience 

• Must have BOS and WH/XDT experience, and proven processes  

• Must have experience managing a team of 30+ people 

• Must have experience with independent contractors  

• Must be PC proficient and have the ability to present functional specifications to IT department 

• Ability to complete work in a timely, accurate, and thorough manner and to be conscientious about assignments 

• Effective verbal and written communication skills with superiors, colleagues, and individuals inside and outside the Company 

• Ability to exhibit a professional manner in dealing with others and works to maintain constructive working relationships 

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.  

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