Regional Operations Manager, (FL) Logistics

POSITION SUMMARY

We are seeking a dynamic and results-driven Regional Operations Manager to join our team and report directly to the Head of Operations. The Regional Operations Manager will oversee the operations of an appointed region of profit centers, specifically focused on supporting a major strategic client. The incumbent will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned region while driving exceptional service levels and optimizing financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Line Management: Provide effective leadership and direction to profit centers within the assigned region, fostering a culture of excellence, teamwork, and accountability.

· Client Relationship Management: Serve as the primary point of contact for the major strategic client within the region, ensuring clear communication, understanding of client needs, and alignment of services to exceed expectations.

· Operational Oversight: Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize efficiency, productivity, and service delivery quality.

· Uniformity and Compliance: Ensure adherence to Riverstone's client blueprints and operational standards across all regional sites, driving consistency in processes, procedures, and service offerings.

· Financial Management: Take ownership of the financial performance of the assigned sites/profit centers, working closely with finance teams to develop and manage budgets, forecast revenue, and identify opportunities for cost savings and revenue growth.

· Performance Analysis: Conduct regular performance reviews and analyze key metrics, identifying trends and areas for improvement and implementing corrective actions as necessary to meet or exceed targets.

· Team Development: Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities.

· Risk Management: Proactively identify and mitigate operational risks within the region, ensuring compliance with regulatory requirements, health and safety standards, and company policies.

· Regional Travel: This role involves traveling to various regional locations. Some travel will be by personal vehicle, while some will be by airplane. Travel is based on market needs and customer demands up to 65%.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

· Bachelor's degree in business administration, Operations Management, or related field.

· Years of progressive experience in operations management, with a proven track record of success in a similar role.

· Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment.

· Excellent communication and interpersonal skills, building and maintaining effective relationships with clients, stakeholders, and team members.

· Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives.

· Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability.

· Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals.

· Flexibility to travel within the assigned region and work occasional evenings or weekends as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods and to communicate effectively with coworkers and outside stakeholders in person, on the telephone, via email, and via other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels

of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.