Regional Operations Manager (TN), Logistics

Position Summary  

We are seeking a dynamic and results-driven Regional Manager to join our team, reporting directly to the Head of Operations. The Regional Manager will oversee the operations of an appointed region of profit centers, specifically focused on supporting a major strategic client. The incumbent will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned region, while also driving exceptional service levels and optimizing financial performance.

Essential Duties and Responsibilities 

• Line Management: Provide effective leadership and direction to profit centers within the assigned region, fostering a culture of excellence, teamwork, and accountability.
• Client Relationship Management: Serve as the primary point of contact for the major strategic client within the region, ensuring clear communication, understanding of client needs, and alignment of services to exceed expectations.
• Operational Oversight: Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize efficiency, productivity, and quality of service delivery.
• Uniformity and Compliance: Ensure adherence to Riverstone's client blueprints and operational standards across all sites within the region, driving consistency in processes, procedures, and service offerings.
• Financial Management: Take ownership of the financial performance of the assigned sites/profit centers, working closely with finance teams to develop and manage budgets, forecast revenue, and identify opportunities for cost savings and revenue growth.
• Performance Analysis: Conduct regular performance reviews and analysis of key metrics, identifying trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
• Team Development: Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities.
• Risk Management: Proactively identify and mitigate operational risks within the region, ensuring compliance with regulatory requirements, health and safety standards, and company policies.

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• Bachelor's degree in Logistics, Transportation Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in Logistics or Transportation management, with at least 3 years in a supervisory role.
• Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members.
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives.
• Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability.
• Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals.
• Flexibility to travel within the assigned region and work occasional evenings or weekends as needed. 
• Proficiency in MS Office and relevant software applications.

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.  

Note 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.