Territory Manager, Logistics

Company Overview 

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories.

RLX provides final mile deliveries through dedicated and network models for various clients in over 23 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 550 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary  

The Territory Manager manages multiple logistical operations associated with delivery of customer merchandise and ensures all deliveries are completed within an established time frame. 

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Manage logistical operations associated with delivery of customer merchandise 

• Use route planning software to create efficient delivery routes 

• Provide information for contract carriers performing delivery services 

• Resolve customer, vendor and residential consumer issues throughout the day 

• Identify problem areas to improve operational efficiencies 

• Ensure that all deliveries are completed within established time frame 

• Confirm contract carriers complying with contract and industry expectations 

• Allocate and request additional resources as needed 

• Exercise independent judgement with respect to operational needs 

• Develop and mentor staff to reach goals; train staff on company policies and procedures 

• Carry out managerial responsibilities, including interviewing, hiring, disciplining and resolving issues 

• Ensure compliance with corporate warehouse policies, procedures and programs 

• Overseeing the supervision of up to 5 direct reports within the region 

• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems 

• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution. 

• Performing other duties as assigned 

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• Bachelor’s degree in business or related field required 

• Regional travel requirement 

• Exceptional verbal and written communication skills 

• Must have very strong time management skills 

• Be able to prioritize multiple tasks at the same time effectively.  

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.   

Note 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.